Privacy Policy

Privacy Policy

This Privacy Policy describes how Riders Warehouse (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from riderswarehouse.co.uk (the “Site”) or otherwise interact with us.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described herein.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page and indicated by the “Last updated” date. Continued use of the Site after changes constitutes your acceptance.

 

How We Collect and Use Your Personal Information

 

We collect personal information from you directly, automatically when you interact with the Site, and from third-party sources. We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you

  • Personalize and improve our Services

  • Comply with legal obligations

  • Prevent fraud and ensure security

  • Conduct marketing and advertising (where permitted)

 

What Personal Information We Collect

A. Information You Provide to Us

  • Contact details: name, address, phone number, email

  • Order details: products ordered, billing/shipping information, transaction details

  • Account details (if registered): username, password

  • Support communications: messages or enquiries submitted through contact forms, chat, or email

B. Information Collected Automatically

We may automatically collect information through cookies and similar technologies:

  • IP address and browser details

  • Device type and operating system

  • Interaction data (pages viewed, actions taken)

  • Referring URLs and location (based on IP)

C. Information from Third Parties

  • Shopify: our ecommerce platform provider

  • Payment processors: to complete transactions

  • Marketing tools: for targeted ads, analytics

  • Shipping and logistics partners: to fulfill orders

 

How We Use Your Information

  • Order Fulfillment: processing transactions, arranging delivery, returns and refunds

  • Customer Support: responding to inquiries and resolving issues

  • Marketing: sending promotional offers and product updates (you can opt out anytime)

  • Security: detecting and preventing fraud or abuse

  • Legal Compliance: adhering to tax, accounting, or regulatory obligations

 

Cookies

We use cookies and similar technologies to improve your experience. Cookies help us remember your preferences, track usage analytics, and deliver personalized content.

You can manage cookie preferences via your browser settings. Blocking cookies may affect functionality.

See Shopify’s cookie policy: https://www.shopify.com/legal/cookies

We do not respond to “Do Not Track” browser signals.

 

How We Disclose Your Information

We may share your personal information with:

  • Vendors: payment providers, IT systems, analytics, fulfillment, and email services

  • Shopify: to power our online store

  • Marketing partners: for targeted advertisements and promotions

  • Affiliates or corporate entities, in the event of a business transfer

  • Law enforcement or regulators, if required by law or for legal proceedings

We do not sell your personal data.

 

User-Generated Content

If you post reviews or comments on our Site, this content may be public. We are not responsible for how others use this information.

 

Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for their content, privacy practices, or security. Please review their privacy policies before submitting information.

 

Children’s Privacy

We do not knowingly collect data from anyone under the age of 16. If you believe we have, contact us and we will delete the information.

 

Security and Data Retention

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure.

We retain your data only as long as necessary for the purposes stated in this policy or as required by law.

 

Your Rights

Depending on your location, you may have the following rights under data protection law:

  • Access: Request to see what personal data we hold about you

  • Correction: Ask us to update or correct inaccurate data

  • Deletion: Request we delete your data (in certain cases)

  • Withdraw Consent: Opt-out of marketing communications

  • Data Portability: Request your data in a portable format

  • Object/Restrict Processing: In certain legal situations

  • File a Complaint: With your data protection authority if unresolved

To exercise any of these rights, contact us using the details below. We may require ID verification before proceeding.

 

International Users

We may transfer and store your data outside the UK/EEA, including in countries that may not provide the same level of protection. Transfers will be safeguarded through Standard Contractual Clauses or equivalent mechanisms.

 

Contact Us

If you have any questions or concerns about our privacy practices, or if you want to exercise your data rights, contact:

Riders Warehouse

📧 Email: info@riderswarehouse.co.uk

 

 

We are the data controller for the personal information collected through the Services unless otherwise stated.